Effective Date: November 18, 2024
At Doodle, we strive to ensure that you and your doodle are completely satisfied with our products. If you’re not happy with your purchase, we’re here to help!
1. Refund Policy
You may request a refund under the following conditions:
- Eligibility for Refunds:
- Items must be returned within 30 days of purchase.
- Products must be unused, in their original packaging, and in resalable condition.
- Refund Process:
- Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed back to your original payment method within 7-10 business days.
- Non-Refundable Items:
- Gift cards.
- Items marked as final sale.
2. Return Policy
To initiate a return, please follow these steps:
- Contact Us: Email us at [insert email address] with your order number and details about the item you’d like to return.
- Ship the Item: We’ll provide you with instructions and a return address. Customers are responsible for return shipping costs unless the product is defective or incorrect.
- Receive Confirmation: Once the item is received and inspected, we will confirm the status of your return and proceed accordingly.
3. Exchanges
If you need to exchange a product, please contact us within 30 days of receiving your order. Exchanges are subject to stock availability.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [insert email address] with photos of the damage. We’ll provide a replacement or refund at no additional cost to you.
5. Cancellations
You can cancel your order if it hasn’t been shipped. Contact us at [insert email address] to request a cancellation. Once the order has shipped, it can no longer be canceled, but you may initiate a return.
6. Contact Us
If you have any questions or need assistance with refunds or returns, don’t hesitate to reach out:
Email: [insert email address]
Address: [insert business address]